FAQs
🐶 The Puppy Club FAQ – Your Guide to Pawsome Dog Accessories! 🐾
Welcome to The Puppy Club, where style meets function for your furry friend! Have questions? We’ve got answers. Here’s everything you need to know about our premium dog accessories and how we make your pup the best-dressed in town!
🦴 Ordering & Shipping
Q: How do I place an order?
A: Simply browse our collection, add your favourite items to the cart, and check out—your pup’s new accessories will be on their way in no time! 🚀
Q: Do you ship worldwide?
A: Yes! We deliver paw-some accessories to dog lovers all around the world. 🌍 (Shipping rates and times vary by location.)
Q: How long does shipping take?
A: Most orders are shipped within 2 business days. Delivery times depend on your location, but we promise it's worth the wait! 🐾
🐕 Products & Sizing
Q: How do I choose the right size for my dog?
A: We’ve got a handy size guide on each product page! Measure your pup’s neck and chest, and match it to our chart for the perfect fit. If you’re unsure, send us a message—we’re happy to help! 📏
Q: What materials are your accessories made from?
A: We use high-quality, pet-safe materials, including plush velvet, breathable neoprene, and sturdy metal hardware. Style and comfort? Check! ✅
Q: Are your collars and harnesses adjustable?
A: Yes! Our collars and harnesses are fully adjustable to ensure a snug, comfy fit for dogs of all sizes.
💖 Care & Maintenance
Q: How do I clean my dog’s accessories?
A: Most of our products are hand-washable with mild soap and cold water. For velvet and neoprene items, air dry to maintain their luxe look. Avoid the washing machine unless stated otherwise. 🧼
Q: Will the metal hardware tarnish or rust?
A: Nope! We use high-quality, rust-resistant metal, but to keep them shiny, avoid prolonged exposure to water.
📦 Returns & Exchanges
Q: What if my order doesn’t fit?
A: No worries! We offer easy exchanges within 14 days, as long as the item is unused and in its original condition. Just reach out, and we’ll get your pup the perfect fit! 🐶
Q: Can I return an item?
A: Yes! If you're not 100% happy with your order, we accept returns within 14 days of delivery.
🐾 Wholesale Orders
Q: Do you offer wholesale or bulk discounts?
A: Absolutely! If you’re a pet boutique or groomer looking for stylish accessories, contact us for wholesale pricing.
💌 Contact Us
Q: How can I reach you?
A: Send us a message via our contact us page, DM us on Instagram, or email us at thepuppyclubau@outlook.com. We love hearing from fellow dog lovers! 🐕💕
Still have questions? Fetch some answers by contacting us—we’re here to help! 🦴✨